Shipping policy

SHIPPING POLICY

Each MANTRA piece is handmade with care in Puerto Rico.

PROCESSING TIME

Orders are typically processed within 2–5 business days.

Because our pieces are handmade and produced in small batches, some orders may require additional processing time. If there is an unexpected delay, we will contact you using the information provided at checkout.

SHIPPING

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

You will receive a confirmation email with tracking information once your order has shipped.

Please note that shipping times are estimates and may vary depending on the carrier, destination, holidays, weather, or circumstances outside of our control.

ADDRESS ACCURACY

Please make sure your shipping address is correct before completing your purchase.

MANTRA is not responsible for orders shipped to an incorrect address provided by the customer.

If your package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply.

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the carrier, MANTRA is not responsible for packages that are lost or stolen after delivery.

If your package appears to be missing, please contact the shipping carrier directly and contact us at mantrabyanasofia@gmail.com so we can assist you as best we can.

INTERNATIONAL ORDERS

International customers are responsible for any customs duties, taxes, or fees imposed by their destination country.